Frequently asked questions

To send an item back to ONME in case you need to exchange or otherwise, use our return portal here: https://return.shipmondo.com/onme(https://return.shipmondo.com/onme)

We strive to provide exceptional service, and therefore we at ONME have a 365-day right of return on all purchases from onme.dk. If the item does not live up to expectations, we always exchange it with a smile. :)

You can call us during our opening hours: 30 58 94 86, Monday to Thursday at 10-16, Friday at 10-15, You can also write to us under 'Contact Us' or via email: service@onmeclothing.dk()

To exchange an item, send it back to ONME through our return portal: https://return.shipmondo.com/onme You also always have the opportunity to come by our warehouse in person if you would like to try or exchange.

Orders that have not yet been shipped can be cancelled by calling us on telephone: 30589486

GLS will contact you, or put a note in your mailbox that tells you how to get your package. Your package can always be tracked with the sent tracing number, which you receive when your order is sent from ONME.

We have FREE return delivery at ONME, all you have to do is follow the instructions on our return portal: https://return.shipmondo.com/onme(https://return.shipmondo.com/onme)

As soon as the item is back in our warehouse and processed, we will send the money back to the card you have used on the site, which can take up to 3 working days until you have your money.

We deliver within 1 - 3 working days. * However, in special cases there may be delays in connection with major launches or illness Shipping costs 49 DKK If you buy for more than 700 DKK we will pay your shipping :)

You can pay with ApplePay, Amex, Mobile pay,Credit card (only online payment), Visa, MasterCard, Maestro, Google Pay, OPay