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FAQ

  • What is the return deadline?
    We strive to provide exceptional service, and therefore we at ONME have a 365-day right of return on all purchases from onme.dk. If the item does not live up to expectations, we always exchange it with a smile. :)
  • How long does it take before I receive my refund?
    As soon as the item is back in our warehouse and processed, we will send the money back to the card you have used on the site, which can take up to 3 working days until you have your money.
  • What happens if I am not home when the package is delivered?
    GLS will contact you, or put a note in your mailbox that tells you how to get your package. Your package can always be tracked with the sent tracing number, which you receive when your order is sent from ONME.
  • What are your delivery times and prices?
    We deliver within 1 - 3 working days. * However, in special cases there may be delays in connection with major launches or illness Shipping costs 49 DKK If you buy for more than 700 DKK we will pay your shipping :)
  • How can I contact you?
    You can call us during our opening hours: 30 58 94 86, Monday to Thursday at 10-16, Friday at 10-15, You can also write to us under 'Contact Us' or via email: service@onmeclothing.dk
  • How much does it cost to return an item?
    We have FREE return delivery at ONME, all you have to do is follow the instructions on our return portal: https://return.shipmondo.com/onme
  • How do I return?
    To send an item back to ONME in case you need to exchange or otherwise, use our return portal here: https://return.shipmondo.com/onme
  • How do I exchange item?
    To exchange an item, send it back to ONME through our return portal: https://return.shipmondo.com/onme You also always have the opportunity to come by our warehouse in person if you would like to try or exchange.
  • Can I cancel my orders after purchase?
    Orders that have not yet been shipped can be cancelled by calling us on telephone: 30589486
  • What method of payment can I use?
    You can pay with ApplePay, Amex, Mobile pay,Credit card (only online payment), Visa, MasterCard, Maestro, Google Pay, OPay
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